Open Wide Podcast

Episode 45 - Conversation with Santosh Patel | Complete Specialty Solutions / Subscribili

Scott and Jinesh chat with Santosh Patel, Founder of Complete Specialty Solutions and current Chief Revenue Officer of Subscribili. They discuss Santosh's journey building Complete Specialty Solutions, and his decision to sell the software piece of the business to Subscribili. Santosh shares why the relationship makes sense, and what the future at each respective company holds. 
 
2:16 Introducing Santosh Patel
3:35 Medical Journey before dental
8:21 Broken referral system in dental 
11:45 Founding Complete Specialty Solutions 
15:06 Marketplace of specialists
19:06 CSS business model
28:08 Subscribili acquires CSS software
34:17 Becoming CRO at Subscribili
40:54 Customer profiles
45:11 Customer stories and advice from the trenches

Episode 44 - Conversation with Stanley Bergman | Henry Schein

Scott and Jinesh chat with Stanley Bergman, CEO of Henry Schein. They discuss Stan's path to Henry Schein and touch on key elements of culture at the company. Stan shares stories from the transition to the digital era, reflects on crisis management and leadership, and discusses his perspective on industry relationships and competition. Stan also shares how he thinks about innovation, and what excites him most about the future of the dental profession. 
 
1:29 Introducing Stan Bergman
3:23 Leaving South Africa for the US
5:35 Joining Henry Schein
13:41 The IBM debacle
17:50 People-first culture
21:02 Innovation
24:51 Balancing manufacturer relationships
29:57 Crisis management and leadership
34:30 Competition and capital influx into dental
37:44 Macro trends in dental
42:01 Culture of giving

Episode 43 - Conversation with Kyle Stanley | Light Side Academy

Scott and Jinesh chat with Dr. Kyle Stanely about his journey in the dental world, from clinical practice to lecturing to podcasting to communicating mental health. They take a deep dive into the importance of mental health in the dental world, and how it's so commonly neglected. They discuss the stigma around mental health, and touch on the biggest mistakes dentists make. 
 
1:36 Introducing Kyle Stanley
7:14 Founding Pearl
14:38 Current work balance
18:44 The business of lecturing
23:31 Podcasting
29:11 Journey to mental health
41:55 Mental health mistakes dentists make
48:58 Light Side Academy  
52:21 Communicating and crucial conversations

Episode 42 - Conversation with Landon Hilliard | Dentisafe

Scott and Jinesh chat with Landon Hilliard, COO of Dentisafe. They discuss all things waterline safety including what builds up in dental water lines, proper treatment and testing protocols, and legislation being passed to keep dental waterlines safe. 
 
1:22 Introducing Landon Hilliard
5:38 Bacteria in dental water lines
10:43 Waterline maintenance overview
17:19 State laws around water line maintenance
23:03 Testing water lines
28:23 Dentisafe customer profiles
35:02 Adoption and cost of water line testing
39:38 Testing and maintenance best practices
42:30 Dentisafe helps NC after Hurricane Helene 

Episode 41 - Sedation Death, States Ranked on Dental, Tariffs Chaos

Scott and Jinesh recap several recent news articles including: dental sedation oversight in North Carolina, states ranked on 25 dental health related factors, and commentary about the potential impact of tariffs on healthcare.
 
1:34 Best times to post on LinkedIn
3:38 Dental sedation oversight in NC
11:54 States ranked on dental health related factors
24:37 Impact of tariffs on healthcare

Episode 40 - Conversation with Jordan Reiss | Dexis (Envista)

Scott and Jinesh chat with Jordan Reiss, Senior Director of Clinical Strategic Development at Dexis, about the evolution of imaging technology in dental. They also discuss some of the latest applications of AI in imaging and case-planning workflow. 
 
1:28 Introducing Jordan Reiss
3:30 Jordan's journey to and through dental
15:14 AI enters the picture
27:10 Software ecosystem and integrations
30:02 A future in the cloud
37:37 Dexis' new implant AI workflow
47:56 Tariffs and strategic planning
 

Episode 39 - Conversation with Christian Coachman | Digital Smile Design

Scott and Jinesh chat with Dr Christian Coachman about a wide range of topics, starting out with his personal journey and the unconventional path he took. They dive into the Digital Smile Design business journey, product, and evolution. Christian shares his philosophies around quality vs scale, gold-standard dentistry, and the role of technology in dentistry. They wrap with a discussion about Christian's more recent work as a strategic investor. 
 
1:05 Introducing Christian Coachman
4:30 Embarking on an unconventional career path
13:24 Founding Digital Smile Design
21:12 DSD business model and revenue streams
25:22 Quality and scale
30:57 Gold standard of dentistry
42:35 Physical and mental health and wellness
49:34 Sponsorships and intellectual biases
53:36 Brazilian lab techs
57:24 Investing in the dental space

Episode 38 - Conversation with Lior Tamir | The Dental App

Scott and Jinesh chat with Dr Lior Tamir about his journey through dental. Lior shares key insights on running a dental practice through a business lens. He explains why he has taken the time to build out The Dental App practice management software that better suits the needs of practice owners and practicing dentists. He shines light on why the CRM (Customer Relationship Management) element of his software is game-changing when it comes to patient communication and patient follow-through on treatment. 
 
1:26 Introducing Lior Tamir
13:43 Dental practice startup growth strategy
30:09 Dentistry viewed as hospitality 
32:28 Dental practice software challenges
36:39 Birth of The Dental App
38:26 Importance of CRMs in dental
51:27 Launching with The Dental App